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Returns And Refund Policy

It is our endeavour to ensure your entire satisfaction and as means to this end, thorough quality inspection and assurance is done before we despatch our products. In the unlikely event of your receiving a faulty or damaged product, kindly inform Elegant Arts & Frames by return email at returns@elegantarts.in along with a photograph of the damaged product within 2 days from delivery. It is our assurance that damaged products will be replaced free of cost. Our return policy excludes all custom made products such as custom framed originals & prints, custom made mirrors, any product made from uploaded images supplied by you. These products are strictly non refundable or non returnable.

 

Further, if you are not satisfied with the purchase made, youmay, within 24 hrs, exchange the same with any other product from our catalogue which is either of the same price or of higher value than the purchased item. Kindly note however that the item purchased should be returned in perfect condition using appropriate packing materials to ensure safe arrival at Elegant Arts & Frames. Returns are inspected on receipt and we regret that exchange may not be possible if the same reaches us in a damaged condition. Subject to the above, you can exchange the item with a product of same or a higher value by remitting the balance amount, where required. Elegant Arts & Frames will not incur any cost for the return of such goods.

 

Cancellations of orders placed are accepted only within 24 hrs as your orders will be processed the very next day. Your requisition for cancellation can be made by email to returns@elgantarts.in . Refunds for a cancelled order will be transmitted to your bank account by RTGS or NEFT within 3 days.